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Terms of Service

Last updated: 27/01/2025

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1. Service Provided

RogerSoft Tours provides a range of tourism-related services including guided tours and international transfers. By using our website to book services, you agree to comply with these terms and conditions.

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2. Customer Responsibilities

  • Accurate Information: Customers must provide accurate, up-to-date information when booking services.

  • Accountability: Customers are responsible for the accuracy of the booking details they provide, including dates, locations, and number of passengers.

  • Respectful Behavior: Customers are expected to behave respectfully and responsibly during all tours and transfers.

  • Booking Confirmation: Bookings will be confirmed via email or phone; customers should ensure they receive confirmation before their scheduled service.

  • Substance Use:

    • The use of drugs or alcohol is strictly prohibited inside our vehicles.

    • Customers displaying clear signs of drug use or alcohol intoxication will not be allowed to board the vehicle.

  • Smoking: Smoking is not allowed inside our vehicles.

 

3. Booking and Payment

  • Online Bookings: All bookings must be made through our website at www.rogersofttours.com.

  • Payment: Payment for services must be completed at the time of booking via the available payment methods on the website.

  • Cancellation and Refund Policy:

    • Cancellations made at least 48 hours before the scheduled service will receive a full refund.

    • Cancellations made between 48 to 24 hours before the service will receive a 75% refund.

    • Cancellations made within 24 hours of the scheduled service are non-refundable.

    • For rescheduling, please contact us at least 24 hours in advance, subject to availability.

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4. Privacy and Data

  • Data Collection: RogerSoft Tours collects personal data only for the purpose of processing bookings and providing services.

  • Data Protection: We implement appropriate technical and organizational measures to safeguard your personal information.

  • Third-Party Services: We may share personal data with trusted third-party partners (e.g., payment processors, booking platforms) to complete bookings, as outlined in our Privacy Policy.

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5. Liability Limitations

  • Service Availability: RogerSoft Tours is not responsible for delays, cancellations, or service interruptions caused by external factors, such as weather conditions, natural disasters, or accidents.

  • Damage or Injury: RogerSoft Tours is not liable for any personal injury, property damage, or loss incurred during a tour or transfer, unless caused by our negligence.

  • Force Majeure: We are not responsible for events beyond our control (e.g., strikes, government actions) that affect the provision of our services.

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6. Dispute Resolution

  • Governing Law: These Terms of Service are governed by the laws of Portugal.

  • Mediation: In case of any disputes, customers agree to first attempt mediation to resolve the issue.

  • Legal Action: If mediation fails, any legal action will be pursued in the competent courts of Portugal.

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7. Modifications to the Terms

RogerSoft Tours reserves the right to modify these Terms of Service at any time. Any changes will be posted on the website and become effective immediately upon publication.

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8. Contact Us

If you have any questions or concerns about our Terms of Service, please contact us at:

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RogerSoft Tours Unipessoal Lda.
Rua Cidade de Faro, 15 5ºB, 2725-003 Algueirão, Portugal
admin@rogersofttours.com

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